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| - When I first got my Maxima I would have given them 5 stars as Eric the service guy was great at getting my car in and giving me a loaner if I needed it. But how the times have changed.
This was first and last Nissan ever, coming from a German Marquee that was $$$ to repair, my Maxima was always in the shop for items that American Cars are known for falling apart. "Nissans go on forever"? Not this car.
My Maxima had 69k miles when I bought it, low miles in my op. I had Riverview fix the master cylinder for my 6 speed transmission. Then I had them fix the plastic tensioner issue that Nissan knows about. Within 2 months of getting this Maxima I spent over $1500 to fix these items. Up to this point they would have gotten 5 stars.
It rained one day and my moonroof started to leak like crazy, I called up Eric and left him a message stating that I needed to get my car in because of the moonroof leaking. I never received a call back, I left 2 more messages. No calls backs at all. I was like hmmm, so I looked up the issue online to see if other Maxima other have experienced this issue. Not suprising there had been a recall on the rubber gasket that is around the moonroof.
I had to call Nissan Corporate to file a complaint on Riverview for not checking out my car. Nissan Corporate themselves are a joke, they acknowledged that my car had the gasket replaced but that I would charged a fee to have the moonroof checked out by another dealership.
Recalled part that is not correctly fixed and I have to pay a fee at another dealership? I asked Nissan Corporate to have the Service Manager give me a call and tell me why I can't even get my car in for service.
At this point if I could give River a -5 they would get it, the Douchebag Service Manager, doesnt even comment on why Eric has not returned my calls, instead he proceeds to say that my car was invloved in a car accident? And that's why I am experiencing the issues I am. Clean Car Fax states other wise, pointless why he even stated this. I knew at this point I bought the wrong car and the Riverview was a waste of time.
I will say Eric was a pretty great guy and I dont know why I never received callbacks but after this expereince, Riverview gets a fail.
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