(Really 3.5 stars)
I hadn't been here for a long time, and would have agreed with Roanna regarding the service. I decided to try again yesterday, and the person who made my latte was actually quite pleasant. A nice surprise.
This is a cool little place in an interesting stand-alone building*, and is a definite step-up from any of the chains. I could actually taste the coffee...not just warm milk. Keep your fingers crossed about the service, and enjoy a good coffee.
*No longer. They moved a few doors west to 959.