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  • STAY FAR FAR AWAY FROM THIS PLACE!!! I would have given a negative star if available. Just returned my car. They put in LDW and road side assistance on contract, even after I have EXPRESSIVELY told the clerk I did not need them and basically benefited from my trust in Hertz brand to trick me into signing. Full story below. I reserved on Hertz.com for a RAV-4 SUV, without LDW or Road Side Assistance, as I have other options that already covering the vehicle during my rental. When I arrived at Hertz Calgary Airport counter on June 10, 2018 to pickup my car, I was immediately presented by the clerk an estimate including both LDW and road side assistance, which is more than $300 over my original booking from hertz.com. I informed the clerk I don't need the LDW and the road side assistance. He was strongly recommending it but I insisted my choice as my credit card covers damages to rented vehicle and my AAA covers roadside. He agreed and printed a contract, informed me signing at 2 places. I did as told, believing the contract reflecting the items discussed be removed. Of course I did not recheck the contract. Why would I? In all my prior experience with any other rental car company, at this step, my choices should be reflected on the contract and everything done. However, I am only to be surprised to find out on the day I return my vehicle that the contract I signed was the same one as I was originally presented and both LDW and roadside assistance are included. I talked to the clerk after I returned the car, he invited his manage out. I was told by the manager that since I signed the contract they can't do anything. Again, in my past 15 years of renting cars, this is the first time I was tricked into signing a contract with terms I already expressively rejected. I got tricked into this contract by believing the brand of Hertz will not allow its people to do things like this benefiting from trust from its customers. I was visiting Banff. I was asked by all my friends on advices for summer vacantion in Canada. From this experience, one advice I will surely give is staying away from the dishonest Hertz car rental. This is such a shame for the otherwise wonderful experience of Canada. Take this advice seriously, don't make yourself another victim.
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