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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This was the single WORST experience I have ever had at a medical facility. On February 21st, My husband and I went there when I broke my foot because there are never any cars in the parking lot and we didn't want to wait in an Urgent Care office or ER at the peak of flu season. We were ushered right in - no line, no waiting. I told the male nurse that I had a phobia of getting my blood pressure taken (I have a full blown panic attack) and he had to 'confer' with the physician whether I could be treated or not because of it. He came back and did a pulse-ox and said we didn't have to have a BP. I waited another 30 minutes for the doc who came in - never even introduced himself, stuck his stethoscope to my thick sweatshirt for ONE second (that was the most ridiculous thing EVER - he didn't hear anything through that shirt in that time and why he needed to do that was beyond me - I had a broken FOOT). He rudely said, "Ok, we'll get you an X-ray." and left. I waited another 30 minutes - there were NO cars in the parking lot, no one waiting in the waiting room. I finally peaked my head out and said, "Do you know when I'll get an X-ray?" The nurse said, "Anywhere from one to two hours - our radiologist isn't available right now." WHAT??? This is supposed to be an E.R.! Did he take a lunch break and leave? I complained that time was excessive due to the fact there was no one there. The male nurse said, "Well, if you were at Banner Baywood, you'd be waiting 16 hours." I told them I was leaving. The ONLY service provided by this facility was a PULSE OX. I do NOT count seeing a doc for ONE SECOND for ONE SECOND of "PRETEND" auscultation a 'doctor's visit.' NO X-RAY was done. I complained in the survey emailed to me and a rep from your organization called me and assured me that the medical director from the facility would be calling me in the next few days. In the MEAN time, I received a bill for $3,165.00 for Emergency Room ($1,839.00) and Radiology ($1,326.00) AND an additional bill for Physician's Services ($330.00). WHAT?????? These are FRAUDULENT charges. I want this RESOLVED ASAP. I have been on hold for over ONE HOUR today trying to call First Choice Emergency Rooms back about this matter. Most horrible experience ever and you will NOT be paid for this.
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