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| - I have a love/hate relationship with long reviews. Yet here I am, writing one about pizza smh...Disclaimer: I've eaten at FP in Ahwatukee dozens of times, and absolutely looooove it, sooo this review is slightly biased. With that said, I'm actually writing this as I wait for my 'za to come back out from being remade, and this review is about the Superb service, not the heavenly discs of love they refer to as pizzas.
I initially went in earlier this evening and found a packed house. Not surprising. The line was moving quickly, random kids were being weird and nutty, as kids tend to be, and the pizza preparers were smiling and cheery. I ordered a few (5 to be exact) pizzas for our family, and waited for them to be brought out. When they arrived, I found that 3/5 were , but 2 were a bit burnt. For the average person this would likely prove to be a small matter. Alas, for my gf it is the end of the world as we know it. (Just don't go there ).
One of the team members saw me double-checking the boxes and came to see if the pizzas were ok. I told him about the burnt edges and he actually offered, more accurately was totally happy to take them back and remake them for me. Didn't wait for me to ask and act like he shouldn't offer a resolution. Didn't have an attitude about it. He actually said, verbatim, 'let us redo them for you, man. You shouldn't have to settle'. He had them remade, and kept the others in the warmer. When he returned with the replacements, he checked each box w/ me, just to ensure my satisfaction.
It's widely known that people buy from people they like, and I can honestly say the customer service at this joint is on power level 9000. Add a great pizza into the mix, and you have a recipe for success.
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