I brought my 10 week old BichPoo in for her first groom (just a trim under her eyes), and I was so pleased with not only the trim, but the customer service, that we will definitely be regulars. I called ahead and was told no appointments are necessary for face trims, so I expected to wait, but we had no wait at all, we were in and out in 5 minutes. The women at the front desk were very nice and helpful, as was the groomer, Heather C.