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| - Their inventory is the draw, IMO. Lots of selections especially from smaller vintners that cannot produce the volume required of large grocery chains. And the pricing is very competitive.
However, the store appears in disarray with boxes everywhere. Maybe it is the feeling of contention that troubles me with tight aisles and end caps cascading into the walk space (I feel claustrophobic just writing about it). While the staff is helpful and knowledgeable, the checkout is awkward with never enough registers open. Cannot they smile more and seem happy? After all, wine is the elixir of life!
As a Reserve Member I have attended a few of their invitation only wine events. For the most part, other than the samplings, improvements are needed. Lackluster food and poor presentations don't inspire me to attend them any longer.
For all the hype of membership and points, etc., I cannot see where their "discounts" are anything more than Harris Teeter grants on a weekly basis (ouch, yes, that one hurt).
I wish they were better at what they do 'cause they have inventory and selection in spades. In the market for a unique bottle from a smaller vintner? I say, "Give 'em a whirl."
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