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  • One word - Awful. Absolutely awful experience. As soon as humanly possible, I will be taking my business elsewhere. In the meantime, I would like to give a shout out to a "special" staff member. I can't speak for the entire staff but one staff member in particular, JONI, is an absolute embarrassment to the face of the company. She is ignorant and rude and has absolutely no common sense. She is intolerable and she is in complete lack of customer service skills. It's obvious that she hates her job and she is driving business away with no remorse at all. As a loyal patron of this company, I expect respect, appreciation and CUSTOMER SERVICE. One last word - Any direct dealings with Joni will surely make you reconsider your decision to give your business to Public Storage. She will make your experience miserable. I suggest storing your items somewhere you will be treated like a valued customer.
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