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  • After speaking with Sprint Customer Service by phone I decided to call the store. It is important to note that the Sprint Customer Service person pretty much just dismissed my issue and even encouraged me to cancel my plan ($180 a month - two phones and a tablet). When I called the store I got to speak with MAGGIE, the Assistant Manager. Maggie listened to my issue and actually cared enough to spend almost 45 minutes working on a resolution although that would be the last time I would see that effort. Turns out the Store Representative, MARCEL, had actually done everything right and even remembered me from last month and what he had done to try and assist me. Now the unused phone and account is on Seasonal Suspension and my cost is lowered to $8.99 versus $55. UPDATE: Hung up on by Sprint Customer Service. Hung up on by the store. THEY DO NOT CARE UNLESS THEY ARE SELLING YOU SOMETHING. Don't be fooled by the smiles and "do good" attitudes. When the going gets tough the weak go running. I have heard a dozen different things since I have started my endeavor with Sprint. If you are an existing customer understand these carriers do not want churn. Leverage that to be treated like a new subscriber or port your number to a new carrier where they will bend over backwards to make you feel important and special. I ended up paying off my iPhone 6s (they didn't tell me I would be paying $30 rental charges past the lease expiration but shame on me for not paying attention --- CONSUMER BEWARE --- know where you are at and what your payoff is. DO NOT TURN YOUR DEVICE IN THERE ARE PLENTY OF BUYERS FOR THEM IN THE SECONDARY MARKET. Spring has lost approximately $800-$1000 in MRR with me. I disconnected my tablet and lowered my monthly fee on the line I am using to $30 until I decide where to take my business next.
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