If I could give zero stars I would. I went to Jacksons to redeem a car detail I had previously purchased when it was still Danny's. I called ahead to try to schedule an appointment and was told it was a first come first serve basis.
When I to Jacksons I was up sold a package and was promised if I wasn't happy I would be accommodated and it would take about three hours. I was hesitant and should not have agreed. Two hours after waiting I when to get lunch. I couldn't find my debt card but luckily I had cash. I ate quickly and went back to Jacksons.
I told the girl at the cashiers station my situation and it appeared they had not started the additional services and if we could cancel it. She tried to reach the detailers via radio and they did not answer. She went outside and I thought she went to talk to the detailers but she got on her cellphone. 15 minutes later she came back in I again asked if we could cancel the additional service. She stated she would have to get her manager.
Her manager tried to place the blame on me for waiting so long and I quote said " I am not trying to be an asshole but we did the service and you need to pay." I again explained the situation and I did my due diligence to stop it as soon as I learned my card was missing. Mind you they were not done with the service. The manager then promised he would personally look over the car to make sure it was done right.
Ten minutes later the detailers were done with the additional service. I was called again to the cashier to pay. I asked the cashier did the manager check the car to make sure it was done as he promise and he hadn't. After he inspected the car I had to wait an additional 15 minutes due. I ended up having to write a check and planned to return to pay when I found my card or could get cash. I returned the following week and they lost my check.
This is the worse customers service I have ever had. I left feeling frustrated and taken advantage of. Stay away!!!!