The food like all other Marco's is wonderful. The service leaves a lot of room to improve. I don't order from them most of the time because it's a hassle. They send me flyers with deal that no longer work.
Against my better judgement and urging from my wife I ordered from them.
This time was horrible. I decided to order the online because I prefer ordering online has less mistakes. I placed a timed for 7PM and paid bill online. Because my order was above $10 I choose a free movie rental.
I arrived there at 7:05 and the cashier asked if it was a timed order and I said "yes for 7". He said "we are really busy right now and don't have your order ready yet, but it will be out soon, just grab a seat".
I sat and waited for another 15-20 minute until the kitchen finish all their orders and mine didn't come out.
Different staff members started asking me for my information about my order.
Turns out my order came in and since it was already paid for they closed it. But, they never starting or completing my order. Once they finally understood that they did they then started my order. They finished the pizza part at around 8.
I had to go through the same thing with the movie for the same reasons.
I didn't get home until 8:30 which is 10 minute from the restaurant with lukewarm pizza because of the movie delay. I expected that because the restaurant screws up my order they would give me something to say sorry. My wife urged me to speak to a manager but I didn't want to waste any more time.
Marco's makes great pizza but for that I would never go back to this store. I don't plan on going back anytime soon but I'm sure I will go back in the future.