| rev:text
| - We went in specifically for a used Kia Soul that we saw on their website. It ended up not being the vehicle for us so we left. We continued to check their inventory online and saw another possible vehicle, went to the dealership and took a look. Needless to say, that second trip did not produce a vehicle that met our needs so we left a 2nd time. At the end of the day, we decided to up our budget and go with a new Soul versus trying to find the perfect used Kia Soul and decided to go back to this dealership and buy from them (granted we could agree on a price/deal etc) since they put up with us the first 2 trips in. We felt that they, at least, earned our business in that sense. Both Nathan and John C. who initially helped with my previous visits both helped "close" the deal but neither are still with the company and/or not available to speak with in order to resolve my issue.
With that said, once a price was agreed upon, there were TWO factors that I requested to be part of the "deal". All I wanted to be included as "freebies" or items that I WOULD RECEIVE as part of my agreeing to the price of the vehicle was a touch-up paint pen to match the color of the vehicle and a Kia Soul keychain to commemorate the purchase and add to my collection of previous KIA vehicle keychains that I have recieved in previous purchases (in similar "deals"-all of which were provided without hesitation-NOT from this dealership).
When we went to the financier's, Tino, office, I was sure to ask/ensure that I'd be getting my "free" items. He advised me that once the financing was completed, I'd get a call to pick up my items. This reply seemed reasonable to me and the deal was completed.
Now, jump forward over 8 weeks (bought the car on 5/24/15), financing has gone through, in fact, I have already made my first payment on the car and I still do not have my "free" items and I have yet to find someone that will call me back and speak with me. I went in to the dealership last week, on 7/6/2015 and spoke with Carlos, who advised me that he had to order more of the color for the touch-up paint pen and would call me in 7 days (although 7 days was the absolute longest time and it should be in earlier and I should get a call before the 7 days). I called Carlos today (7 days later) and did not get an answer. Left a message and will not hold my breath for a callback.
At this point, it is the principle of the matter. I held up my end of the "deal" and bought the car. I even let the dealership upsell me their warranty protection program (I knowingly agreed to the protection program because I felt it offered a benefit and let them finance me, regardless of being offered the same financing terms by my banking institute. The total of these items probably equate to $30.00 or so and if this dealership is willing to lose a faithful-Kia vehicle owner for that small dollar amount, then so be it. I will be more than happy to revise this review when they uphold their end of the "agreement" but until then, this review is 100% accurate.
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