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| - This was my first time into the Uptown JJ's location - YIKES! I love the JJ's location in Dilworth (and have given them 5 stars) but this location is struggling and had this been my first JJ's visit it would have also been my last.
We arrived at 6 pm on a Sunday evening, knowing they close at 7. We thought an hour would be plenty of time to have a hotdog. We walked in and it appeared they were already closed for the night (because the drink station was broken down and there was no one working the counter), but they said they were open.
They were out of tea, various toppings, straws, and bottled water (but they don't offer tap water which is ABSURD in Charlotte). This location also does not have the speciality dogs that they have at the other locations and does not have the pickle bar which the other locations have.
There is very limited seating - just bar top seating and then 3 tables that each sat 3. So you cannot dine in with a group.
I paid for a drink before learning they were out of tea, so when I then asked for a refund they were visibly annoyed. They also brought me the wrong food and again appeared annoyed when I informed them it was incorrect.
I feel this location really weakens the JJ's name - from the lack of specialty dogs, to the lack of the pickle bar, to the poor service, to the lack of tap water, to the incorrect order. I live the Dilworth location, but I will never come to this location again.
FURTHER, I reached out to JJ's customer service team about my experience and they apologized but offered no solutions. They essentially just indicated that, yes this location was intended more for pickup orders.
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