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  • I'll never return here. I've patronized the Melting Pot at Legacy Village multiple times and this experience was unacceptable. I arrived before the rest of my family for a birthday party and was told our reservations were canceled by the manager because we were late. So I waited for my Mom to arrive with the screenshot of the reservation confirmation. No big deal at this point. Thing do happen. The way the situation was handled was unacceptable. The manager still insisted we were late, and was very condescending the entire time. Instead of being apologetic, she put the blame on us. She proceeded to tell my Mom, she informed me that she would still seat us. That was a direct lie. I work in customer service, this is unacceptable from any employee, let alone someone running the restaurant. She seated in a tucked away room that normally sits 4 tables. Brilliant on her part. There was a huge bachelorette party and they were being loud enough to ruin our mood. The manager decided she didn't like us already and wanted to ruin our enjoyment. They did their best to rush us through our dinner, which is supposed to be experiential. Not so much today. We were flat out told that they were slammed and they acted such. I witnessed the manager walk past the room point out our table and use our last names. Who knows what she was saying, but it is honestly perception that is most important and she was talking about us. The food was good and dessert was great. Our waiter did a really nice job. We were supposed to receive a picture with our birthday package, to which we were reminded but nobody ever came to take. The icing on the cake was when we walked out and the manager turned and made eye contact, yet said nothing. This is how the Melting Pot treats customers who just spent about $300 on dinner? You can't say bye? Or have a nice day? Food was good. Server was good. The manager had an attitude problem. It ruined our experience.
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