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  • I booked a car reservation on Expedia several days in advance. Arrived at 1pm for my 2pm reservation pick-up, waited more than an hour in line. Gave the attendant my Phoenix drivers license and was told the car did NOT have unlimited mileage (which Expedia said it did and was the reason why I reserved the car) because it was a local reservation. Expedia NOWHERE tells you unlimited mileage differs with local/fly-in reservations. So...asked for supervisor, asked for leniency, ANYTHING they could do. They said nothing. Unlimited mileage would be $20 extra a day on a $12/day rental. Otherwise it would be 50 cents a mile (I'm traveling about 2000 miles in the car). I left without a car very unhappy. They didn't really seem to care other than their scripted "sorry it's policy" thing and "sorry it's Expedia's problem now" ---- so now I either get stuck paying more than double or don't have a car. Called customer service and they said the same thing. Expedia gave me a refund on the phone. But still beware, you'll probably end up paying double because the "what you'll pay at the counter" estimate might be about half of what you'll pay. Unacceptable. Unbelievable. Waste of time. Waste of money. I'm actually speechless. If I could give zero stars I would. I will NEVER book with this company. Will definitely instruct others to do the same.
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