About: http://data.yelp.com/Review/id/W44o3bzwqOIwgxZUD_KqFw     Goto   Sponge   NotDistinct   Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

AttributesValues
type
dateCreated
itemReviewed
http://www.openvoc.eu/poi#funnyReviews
rev:rating
http://www.openvoc.eu/poi#usefulReviews
rev:text
  • What was supposed to be a valentines day gift to my wife (who has sporadic negative episodes related to her health). Turned into a bait and switch which upset my wife and ruined the valentines day gift. Over several phone calls from mid-February to April 21. I received phone calls from the owner about the proposed cleaning. In all honesty I heard what he had to say but managing my business affairs takes a higher priority when recalling an entire phone conversation about a service that's pretty simple such as cleaning your house. 6 hours worth of work possible 2 staff members. Lets be very clear here. THEY CHARGE PER EMPLOYEE PER HOUR. Ignore all verbiage type of written promotions. 6 hours of cleaning does not mean they will be there from 10am - 4pm with 1 or 2 people. If they do what they did to me. Show up with FOUR people without NO ADVISEMENT of how many people he was bringing beforehand. The owner may tell you well I called and told you that 6 hours wasn't going to be enough. My response was that's ok (figuring that probably it will take an hour more from the original 6 hours I prepaid). He didn't give me an estimate of how much total the project was going to be even though he knew beforehand all the details I wanted. He should have stated that the project was going to TRIPLE in price! At that point I would have told him just cancel my appointment and return me my money. But for some strange reason this business owner didn't do that for obvious reasons. Oh and when they say deep cleaning. They really don't mean deep cleaning. At least not compared to other services we have used. How do you not include cleaning the inside of an oven in deep cleaning? Bait and switch. So ONE star removed for mismanagement. Cleaning portion was ok if you ignore their own use of words of cleaning from top to bottom. Apparently the valances that go on top of window blinds don't count because they didn't touch those.....at all. Certain cabinets that weren't high and not even attached were left dusty on top probably because they had only one stool and most of the workers were short. Some just went around the items and didn't bother moving the trinkets or decorations that were on top. We have oil rubbed bronze finishes. Soap scum on fixtures sticks out like a sore thumb. Bottom of almost every sink. They didn't bother to remove the soap scum. It can be removed with a fingernail. But apparently that isn't part of the deep cleaning. One more star removed for a failed "deep cleaning" Lets talk about damage. Broke one of the plastic supports that holds the blinds over a door window. Didn't bother to mention it until I had to bring it up. Response: "oh sorry don't know how that happened". At the time when I thought I wasn't going to pay extra. I figured I let him know its not a big deal I can take care of it. He was surprised and appreciative. I changed my tune when he told me how much more he was going to charge me for the cleaning services. I told him for that price I expect him to get it fixed. He then tried to counter that he was going to charge me the full rate because apparently he gave me a discount of $5 less per hour per worker for the damage. Which equated to about a $55 savings. I then figured it was going to take him an hour to go to hardware store pick up the part. Come back and install it. A crew of 4 working at $30/hour tied up for one hour is $120. Cost the company more but whatever. Owner doesn't really have a shrewd business mind. Also DON'T let them touch your blinds! They will damage them. Perhaps the owner knows how to raise them but the workers DON'T. Several of my blinds now have issues with raising and lowering. In fact one was pulled so hard that he had to get a thin flat head screwdriver to be able to lower the blind. One star removed for damage! Theft. By this time my wife and I are upset to the point where anything they did is scrutinized. So stealing a squeegee that was in our shower just kind of put us over the top. Squeegee was maybe $5 but I really don't care at this point. Stealing is stealing. I even brought it up with the wife when she called demanding payment for the services. She nonchalantly ignored it and said we still needed to pay. Ok. One more star removed for theft! I warned her as I warned her husband before that I will be leaving feedback on their company. She said that's ok but asked that I include that her husband spoke to me and explained certain things. Which I am doing now. As I verbally explained to the owner that he really should rethink his manner of explaining his services. Rethink the way his pricing structure is displayed on his paperwork. If your fees are $30/hr per employee. Then have that as your headline. Don't do this "6 hours of cleaning" bit. Because when they show up to your door with FOUR people without ANY advisement of that many people. Yeah that $30/hr racks up real quick. Bait and switch.
http://www.openvoc.eu/poi#coolReviews
rev:reviewer
Faceted Search & Find service v1.16.115 as of Sep 26 2023


Alternative Linked Data Documents: ODE     Content Formats:   [cxml] [csv]     RDF   [text] [turtle] [ld+json] [rdf+json] [rdf+xml]     ODATA   [atom+xml] [odata+json]     Microdata   [microdata+json] [html]    About   
This material is Open Knowledge   W3C Semantic Web Technology [RDF Data] Valid XHTML + RDFa
OpenLink Virtuoso version 07.20.3238 as of Sep 26 2023, on Linux (x86_64-generic_glibc25-linux-gnu), Single-Server Edition (126 GB total memory, 96 GB memory in use)
Data on this page belongs to its respective rights holders.
Virtuoso Faceted Browser Copyright © 2009-2025 OpenLink Software