This is the original green grotto in Toronto and they used to always be packed in their old location beside Keung's Delight. Now they've moved to a bigger location, replacing the Wendy's and it's still packed during the busy nights. I really hope they open the drive-thru one day and serve bbt drive through!
The service is slightly above par but the free popcorn (with refills) will keep you patient and satiated throughout your stay. If you don't like popcorn, there's acceptable taiwanese food for a good price to go with some amazing bbt.
The new menu is more of a magazine and is terrible at doing its job (of telling you what drinks you can order). However, I find that you can get pretty much any drink and it'll be good. Many times, the drinks are too sweet so I would suggest getting less sugar.
Highlights
Pros: great variety, free popcorn
Cons: always packed
My Summer Drink: White peach oolong/green tea with tapioca, no ice
My Winter Drink: hot original milk tea with tapioca