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  • Honestly, one of the worst bubble tea and experience I've had in a long long long time. First off, I understand I went in pretty late during the day and you ran out of certain teas. Pleas tell me this before I order and pay. I ordered two large drinks, initially it was a roasted earl grey milk tea ( but they ran out, only found out about this after I paid and sat down, they called me up and asked if they can change it to normal green tea, I didn't want any hassle so I said yes) and a rose oolong tea. When they called me up the second time, they presented me two regular size drinks.....when in fact I ordered two large. There were two people in the back at the time, the guy was friendly enough, the girl had a really pissed off look on her face and she tried to argue that I ordered two regulars...when in fact, on the sticker it showed large ( extra 60 cents compared to the regular). When she did a double take of the sticker, she paused and looked at me.... I think she wanted me to say don't worry about it and just leave. Only after I didn't say anything for the most awkward 10 seconds of my life, she asked if I wanted a refund, I was like sure, but she looked even more pissed and then started to pour the regular size drinks into large size cups...in my head I was like okay...clearly I didn't agree to the refund. So she 'made' 2 large drinks, no apologies, nothing....I've spent enough time waiting for my two simple drinks, I didn't want to argue, so I left. It was my first time here, I didn't expect to be wowed by their quality but oh my gosh. My rose oolong tea was bad. The only prominent taste to my tea was the tongue numbing bitter tannins. For a place that boasts about their freshly steeped tea, I'm extremely disappointed, how can a place that boasts about freshly steeped tea over steep their tea...... and it was definitely not fresh. I have no words. I could only finish 1/3 of the tea, such a waste of my money and time. Moving onto their tapioca, extremely over cooked, there's literally no chew to it,it was 'soggy'. Tapioca is the main reason why I love bubble tea so much. This was the 3rd strike. Im extremely extremely disappointed about this place. Please don't waste your money here, there's chatime and sharetea 2 mins away in the next plaza. Be warned.
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