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| - EDIT: Then when they see they have an upset customer, they will PM you offering you something for the trouble and to give them a call but no one will answer and they will not return your call! Ha! No surprise there.
EDIT: I've actually *lowered* the star rating based on the fact that they faked offering me something 'for the trouble' which in turn has made me more angry. I've called 3 times, left voicemails, and responded to the PM and I've gotten no response. Apparently this company fails in *every* department. Sad.
It's really sad how many extra fees they will throw at you and hope you don't notice. The employees here are very nice, but it does take someone special to be able to charge all these unnecessary extra fees day in and day out. My main complaint goes out to Verizon and/or GoWireless Corporate (I learned *after* visiting here that this isn't an actual Verizon store, they are contracted with Verizon to sell their phones) since *they* are the ones forcing their employees to charge all these fees.
The associate, Brian, rings me up and says "all together with the phone and the setup fee your total comes to $354" (or something close to that). I ask him "Uh, setup fee? What does that cover? What kind of setup was done? Activating it?". He explains that for most phones, the transfer of contacts needs to be done through a machine (which apparently costs $20 to use..? Seriously?) and the iPhone is the only one where it can be done through the cloud. So I ask him why I would be charged this fee since I purchased an iPhone and he did not do this "setup" since I did it through iCloud myself. He said I have to be charged the fee because he is unable to take the fee off unless you purchase accessories at the store and then you get a special rate on the accessories for paying that fee and then some coupons that don't arrive for at least a month after (this in itself makes little to no sense). So not only am I not buying accessories (already bought everything I need off Amazon for 1/3 of the price), and he didn't do any 'setting up', I STILL have to pay the fee... oh, unless his manager can give him the code to take it off. Thankfully, this is what ended up being done so I appreciate that. However, if there was no setup of a phone, there should be no setup fee, plain and simple!
Verizon definitely used to offer transferring contacts for free but now that have this weird thing where they trick you into paying the fee by offering such 'great deals' on accessories but the accessories are already overpriced to begin with!
My phone had come more quickly than expected and I had basically gotten over the hours and hours spent negotiating two days prior that I was really prepared to leave the store happy at the end of all of it. That last little fee (after already trying to deal with all the other extra fees two days prior) really just ruined my short-lived positive feelings for this place.
To the guys that work here, you seem like nice people. I hope one day you don't have a soul-sucking job like this anymore.
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