Simply put, it's a glorified Sonic. The burgers are okay, the custards are rather plan (And the mix-ins are skimped). The place has been ridiculously crowded and the parking lot and especially the drive through were seriously under designed for any type of crowd (I am really disappointed that the city approved the design for the lot because it just doesn't work). I don't get the draw to food covered in butter.
Sonic has the same quality burger, ritters has much better custard (and no line) and neither have the wait.