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  • 2nd review- Shaun the service director called me this morning to help with my concern. I really appreciate the time he spent with me and I will continue to be a BMW owner. Thank you Shaun! First review- The WORST service EVER! Don't trust them. I will be going to consumer affairs and the better business bureau for this. I was told my car had an AC valve issue on the driver side and it was going to cost $450 to do it. I get a phone call the next day saying it's going to cost $3000 to fix the issue. I told them that I didn't want it because the car is only 5years old and I shouldn't have AC issues in the first place, I would take it somewhere else. They still charged me $450 to diagnose the car. They told me that was the minimum. I was going to sell my car to buy another BMW but I will take my business somewhere else. I have to thank Danielle and the managers at the service department for doing such a great job in chasing their customers out to other car retailers!!! Also, when I had to pick up the car, I asked them for the shuttle service so they can pick me up, they told me they don't provide that service anymore. Funny that they took me home when I dropped the car at the service. But when it came for me to pick it up they don't provide that service anymore. If Toyota can manage that!
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