This company came to our home because our home warranty company assigned them to our claim. They did not come out the same day, despite the fact that we called them at 9 am. They came the next day, appointment was between 12 and 3. The tech showed up LATE at 3:45. He was driving a van with a magnet on it with the company name. The tech tried to charge us $300 to scope our clogged line. We balked and the price dropped to $150. We told them we'd discuss it and let them know. We paid the $65 service call fee, no receipt was provided, and the tech left.
I called to home warranty to find out if this was the correct process and they said no. The home warranty company had to call M-R Plumbing, tell them it is unacceptable to be asking us for money beyond the $65 service call fee, and that they need to follow the process of identifying the issue, reporting it to the home warranty company and then receive authorization to do the scope. Immediately after the home warranty company called them, they called us back and said if we wanted them to do work at our house, they would come between 6 and 8 am the next day. No thanks. We got a new company to do the work.
It appears these guys are unprofessional fast talkers that take advantage of homeowners in difficult positions. Everything about the interaction was super sketchy. I don't recommend you use them.