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  • A group of 16 went to dinner on news Years to celebrate a birthday. (The reservation was booked weeks in advance) Adults and teens. It took 1 hr 30 mins for service and meals came 20-45 minutes later. 4 meals were wrong. 2 were gravely wrong as the recipients were given food to which they are allergic. We expressed our dissatisfaction numerous times. We understand busy but there is a limit to patience. The manager offered an apology and free desert. We noted that we would prefer a dscount on the bill and she began to explain how the service was not their fault and the kitchen made a mistake and we should have asked a waiter and not waited for them to come to us. She also offered a giftcard for a future visit although with 16 of us at the table I don't know who would have used the gift card, perhaps we could have shared it 16 ways??? We asked them to apply the credit to our bills and she said she could not, and continued to explain why this was not really their fault. That's when we really got upset since blaming us for their mistakes is nonsensical . Anyhow, They ended up comping a few meals but the ordeal took over 3 hrs and we spent most of the time waiting for any type of service or even regret or remorse for the lack thereof. We didn't have desert and didnt get a gc. In the end, the birthday was memorable although for the wrong reasons. The manager, although likely trying to do well was not equipped to deal with the situation, taking it personally. We are typically not a tough group but this was insane. We won't be back.
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