We are loyal Element guests, but this one does NOT represent the brand very well at all. The lobby isn't bad and the staff are very nice and helpful. Once you enter the elevator, all bets are off. The carpets are dingy and smell, with stains literally all over the place. The wiring in the room for the lights on one wall near the sink was all jacked up and if you used the microwave it would flicker and go out, same would happen if you plugged anything else in nearby. The window shades aren't very effective at all. The lighting in the hallways in hardly lighting. And unlike every other Element we've stayed at, they charge a sneaky pet fee! $20 more than they say they'll charge in the fine print, in our case! Oh, and they use disposable plasticware in their breakfast area. This left a bad taste considering they're a green/eco-friendly establishment. Again, we love staying with Element, but we will not be returning to this one again. Major disappointment.