I bought a gift certificate through Groupon for my mother-in-law for Mother's Day. She wanted to go on a day that wasn't crowded so she picked a Thursday to go. They called her the day before the appointment and explained the services she would receive, what to bring and what to expect. When she arrived they took her right in to change into her robe, slippers and shoe her how to get into her locker. She had a 50 minute facial and 50 minute massage which came with a bottle of wine and a $10 food credit to the Farm restaurant in the casino. Both were great and exceeded her expectations especially since it was her very first professional massage. She said she'd definitely go back and recommend this place to family and friends who visit. The place is clean and serene.