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  • My 3rd time giving the Uncle Tetsu franchise a try. Came here on a Saturday, not too busy, short wait. Mostly tourists. Not wheel-chair accessible. Overpriced. TERRIBLE CUSTOMER SERVICE. Paid exactly $10 for a Matcha Hat Cake. Maybe it's the texture, but for some reason, I still can't get myself to like them. Denser than the original cheesecakes, but personally still not a consistency that my taste buds like...too soft and eggy. What made me angry was that they noted it was 'takeout'. However, my friend and I were visibly exhausted from walking in the rain and just wanted to sit down for a few minutes at a table. We were immediately rushed to GTFO ASAP. I asked if my one friend and I could just "like, sit down for only 5 minutes and eat this?" This was her reply in verbatim: "Unfortunately not, we have a very strict policy against takeout food". Excuse me?? I just bought this hat cake at YOUR store!! Are you kidding me? It wasn't even busy! No accommodations made. When I politely mentioned that there were tons of empty seats, we only sat for a minute until she rushed us out - how rude! Just spent $10 to be rushed out, fantastic customer service...No forks, spoons, napkins or anything. What a joke! Too bad, everything about this entire franchise is seriously overpriced and overhyped. I really wanted to like the Uncle Tetsu brand; I gave it a few chances. But give it a year or two, this place is gonna be dead. Not coming back here EVER.
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