So I called this morning to get some last minute lawn service done to the house. After reading several reviews I was aware that you pay for the full hour regardless if it takes 10 minutes or 59 minutes.
I spoke with Sergio on the phone and indicated I wanted just a one hour service call and to just do what they could in that time. The three man crew came to the house, we walked the property and I informed him several times that I just want one hour at which point they started to do the work. They where very polite and did a great job. The yard looks fantastic.
I am reserving the 5 star review they should get until I see the credit card charge. When I asked for a receipt they told me they didn't have one at which time I confirmed "just one hour correct?", to which he replied yes. Once I see that I was indeed charged the correct amount, one hour, I will come back and modify the review. If for some reason I can't change my star rating, I will amend this post either way.
***Edit***
As promised I am back here to change my rating. I was billed the proper amount and cant say anything negative about the experience. Thank you for everything.