5/11/17 Having been an AT&T customer for 17 years this is the first time I have ever wanted to smack a sales rep at the AT&T store. I ordered a new Red iPhone 7 at this store on May8 and was told it would be available to pick up on May 10. Today is May 11 and according to USPS and AT&T 800 customer service and the AT&T website the phone is there. But according to the smart mouthed patronizing sales rep in the store they have not received it yet. I started calling the store at 10:30am to check on said phone and after 4 tries and no answer my husband and I drove to the store to check in person. Said rep told me it was there but had not be checked in yet and I would receive a call by 1pm. Having no call by 1:30pm I called back, again no answer on the first 4 calls (yes I kept calling back after it rang and rang) I got the same rep who told me it wasn't even there yet. Again no mgr available, he was running errands and would be back at 3:30 (which I bet is when she would be gone). It is now 2:43pm and still no call no phone and very pissed off.
If you are in the area of Summerlin Mall and are thinking of getting service for you phone thru AT&T stay away from this store. I have already contacted corporate office to file a complaint.
5/12/17 After numerous phone calls someone finally went to look in the USPS mail box to find my phone. At 4:30pm we were told it was there big surprise after being called a liar all day. We went to the store and was finally helped by someone with pride in their service. Jessie was professional and apologetic for the way I had been treated. He had been there all day and saw the mistreatment by other sales reps. I have my phone but again will never ever go back to that store.