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  • My fiancĂ© and I just moved to Arizona 5 months ago and we were both in need of an oil change. Based on the Yelp reviews we decided to take our cars to Family Auto Care. We booked our first appointment online and when we showed up they didn't have it in there system but could squeeze us in anyway. They looked over our cars and said we didn't need anything but an oil change which was great. So we took my car back in this last weekend to get checked out and get another oil change without an appointment since they didn't find ours last time anyway. Neither of the staff seemed to know how to use the computer but once they found my service record they squeezed me in. To my surprise I got a phone call saying that my car needed $1,100 worth of work. I have never received a bill that high, so I asked them what needed to be done and what could wait and they told me I needed everything right now. I asked if they had time to repair anything this weekend since they close at noon and they told me they couldn't and I would have to bring it back next week, THANKFULLY! Feeling discouraged and stressed I called another repair shop asking if they had time to look over my car and they found NOTHING wrong with it except to clean off the battery connectors. I showed them the list I was given and they were shocked, the exact words they used were they must have been looking at the WRONG CAR. On the list it said I needed a new serpentine belt and timing belt which apparently my car only has a serpentine belt. So perhaps I caught this shop on a bad day and they were trying to take advantage of me but a $1,100 mix up is just scary, I am definitely not going back to them.
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