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  • I would give zero if I could. Went to this location two weeks ago. They'd forgotten a cookie or biscuit here and there or gave me the wrong size drink (always smaller than paid for). But two weeks ago, I went through the drive-thru for a kid's meal. They informed me that the kid's meals were out of Capri Suns. Not a big deal, she told me we could order anything else. With lemonade still being healthier than soda, I ordered that. She said, "That'll be an additional 30 cents." to which I said "You want to charge me when you ran out of the product through no fault of my own?" She said, "Yes, we still have to charge you." So, I said "Forget my order." and drove off. Now, I realize it is only 30 cents, but the food is already sub-par. Does KFC train in customer service? Do they even want business? Fast forward to today. I figure I'll give them another chance, two weeks later they can't possibly still be out of Capri Suns, right? Wrong! WHAT A JOKE THIS PLACE IS! I ordered the kid's meal my son wanted, and then I got "Do you want soda?" I said "No." She said, "Okay, let me check to see if there are Capri Suns... ... ...um, is there a soda you want?" My reply, "My son doesn't drink soda, so NO. We'll take the Capri Sun." She says, "I'm not in charge of ordering, there are no more Capri Suns." How is this even possible? Is it teenagers and monkeys running this place? I will never again order from this KFC; actually, I may never order from any KFC ever again.
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