I recently moved and wanted to find a new family doctor in the neighborhood, as well as get a second opinion. I've been having chronic stomach pains for a couple of years and my old family doctor could not give me a diagnosis as to what was causing it. I had countless tests done to no avail. That's when I decided to try HealthOne.
I went in to speak with Dr. Shokri who started working at this office the same day I went for my first appointment. She wanted to see what lab tests I had done so she suggested that I transfer my records to her office. I had filled out a form to get my records and test results transferred from another lab to HealthOne and left it with the receptionist. I called in a couple months after to follow up and see if they received my records. The receptionist told me there was nothing in my file except record of my first visit. Dr. Shokri was also no longer working there either. It's no wonder the doctor left this office so quickly. They then told me to call the lab and tell them to transfer my records again. What's the point of me filling out a form then?? It was supposed to be their job to fax my permission form and obtain the records. I just wasted time and they lost my form that had my personal info on it.
I had also tried to go to the pharmacy at HealthOne in midday and it was closed. None of the receptionists could tell me the hours and just said the pharmacist basically comes and goes as she pleases.
Do not make the same mistake I did by going to this joke of a medical centre!