Don't waste your time or the ridiculous amount of money they charge. Don't make an appointment online because they will "call you and leave a voicemail to change it". I never received a call or voicemail to show up at an appointment we had scheduled. They made us wait and said they would see us for over an hour. Followed by someone coming out for tell us there would be an emergency/after hours fee. I left. I will never return. I was coming back to a follow up to get a prescription for my dog that they would not refill I must have the follow up so they can charge another $40 visit. It's sad because the vet that we saw was wonderful. However their incompetence overrides the service.