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| - Being a fan of Broaster chicken, I was excited when Sheriff offered a Groupon deal. I hand't heard of them, so looked them up and found out that they're fairly new (looks like opened in the spring?). I took a chance and bought a coupon.
On a recent Friday evening, I decided to pay the store a visit. There were 3 tables with people, but nobody was eating...not a good sign. I walked up to the counter, and saw 3 people scrambling behind the counter in the kitchen area, looking overwhelmed and confused. I was acknowledged after about 5 minutes and asked to wait. After some time, one set of customers finally got their order and left. The man then took my order, and told me it'll be ready in 20 minutes.
I ran some errands and came back at about 25 minutes and was told our order was not ready yet. One of the parties that was there waiting when I was placing our order was STILL there! The phone rang and rang, and went ignored. It wasn't as though the place was super busy; it was just that the left hand didn't know what the right hand was doing - the 3 people behind the counter were not coordinated / organized and did not work as a team to get orders out.
Finally, after an additional 25 -30 minutes (so almost an hour in total), our order was ready. I checked our order very thoroughly, because I had a sense that things would not be perfect. Indeed one of my sides was missing - I was told they forgot to make it. With the broasting process, I know that it takes time, so I agreed to take a coleslaw instead. They were extremely apologetic, but considering it's mostly a take-out joint, the overall turn-around time is just not acceptable.
All this to say it's such a shame! The chicken was actually really good! I had ordered the spicy, and there was a nice flavourful "kick". Even the coleslaw and potato salad were good. But was it worth me waiting almost an hour for my order? No...there's fried chicken everywhere these days. Granted, not the same as broasted chicken, but they are much faster.
There is potential here because the quality of food is good - they need a manager who can coordinate the kitchen staff, so that they're not stumbling over each other, and can churn out the food faster!!
I'll give them one more try, the next time I head to Mississauga. This would have been a 1-star review, but the chicken was good enough to bump it up to 3-stars.
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