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  • First, let me say the rating is not based on the quality of food. The quality of food is actually excellent. The poor rating is based on the terrible customer service my friends and I received for the 2nd time. My friends and I went here the day after Christmas for some quality Thai food and to let another one of our friends experience Thai food for the 1st time. Upon arrival, the restaurant was filled to capacity with only outside seating available. My friends and I decided to wait since we really had our hearts set on eating here. While waiting for about 10 minutes, the host told us we should be seated shortly since another table was becoming available. A couple minutes later, I noticed the server seated a family at the table that was supposed to be for my friends and I. So I politely said, "excuse me, the host just told us we were going to be seated at the table." He snarled back with irritation in his voice that the host isn't the server and doesn't know what she is doing. He moved the family together so they can be seated at 1 table versus being separated, etc. He said a little bit more but I cannot remember exactly verbatim but nonetheless his tone and body language were uncalled for. All the host could say was she is sorry and she is not the server. This is the 2nd time I have experience rude service from the same server. The first time I complained to manager and still he walks around with the same negative attitude and horrible customer service as before. Due to this 2nd encounter, we will not be coming back to Smiling Banana Leaf. Good food but horrible service. They will not get another dime from me or my friends!
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