This Lowe's is only a mile plus from my house. I come hear a few times a week on average and have never been disappointed. It is not as busy as some of the other Lowe's I've been in and the service is always very good and personable. I used to go to the other home improvement store that won't be named here but uses a lot of orange on their sign. I could never get decent service there and am happy this Lowe's was built a few years back.
Their return policy is pretty generous and I've never had an issue returning anything. My wife and I purchased all of our replacement appliances there and Joe in the appliance section when out of his way to assist us. They also offer a 30 day in home guarantee on appliances. We ended up not liking the oven and they let us exchange it and pay the difference for a different one.
They also give a military discount everyday and it includes retirees. This Lowe's feels like a local hardware store and not a huge warehouse store.