When we checked in, the man at the desk didn't smile, and his shirt wasn't even tucked in. When we got to our room, I was disappointed at the size. My husband and I shared the queen bed and there wasn't room for our son's PackNPlay. We squished it between our bed and the wall. Two lights were burned out and the bathroom fan didn't work. Also, while we were gone during the day, housekeeping would come bring more towels but wouldn't even bother to make the bed, or do any discernible cleaning. We will NOT be back.