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About: http://data.yelp.com/Review/id/VvxmH6G2dhpU6yEhEAde3Q Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-06-30 00:00:00 (xsd:dateTime)
itemReviewed	U-Haul Moving & Storage at Downtown Campus
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Terrible customer service. In Madison, as most of you know, August 14th-15th is a crappy time: most students are homeless for 24 hours. Months ago, I reserved a U-Haul for 14th-15th (as well as a hotel) without knowing where we'd go to, just because I knew it'd be crazy. We finally found a place (that we love!), but they can't let us in until 12pm on the 15th. So, I called U-Haul to see if I could change my truck time. Twice, they scolded me for having it for 24 hours, as if I was supposed to memorize their policies. Excuse me, was I the one who put the times into the system? No. Obviously. One of your employees did it. Don't scold me for what your employee did. Idiots. I'm only allowed to have it 8 hours. So they changed my reservation to 8am-4pm on the 15th, even though I have to be out of my current apartment by 12pm on the 14th. I asked what I should do then, and he suggested storage (and him making suggestions or even talking to me was like pulling teeth), except ... "Well, if I don't have a truck on the 14th, how would I even get my stuff to the storage facility?" Nothing. He literally said nothing. "Do you have any ideas?" Finally he spit out, "It's just our policy. I can't do anything." So now I have no truck for the 14th, even though months ago I reserved one, but I DO have a truck for the 15th, which is completely unhelpful. Thankfully, we found out now, because I was still able to find a truck -- more expensive, I admit, but they actually let me have it for a reasonable amount of time -- through Budget. Don't think I'll ever use U-haul again. I also hope that COMPLETELY UNHELPFUL KID learns how to just be nice to people.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Dana

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