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  • updating my review after staying here again this past weekend. the room is what is making me update my review, and the staff at check in and check out. the casino is still great and probably one of my favorite casinos to gamble in because they play good music that keeps you up and going, along with having a large variety of games and slots to play, and the staff is always pretty cool. the 3 things that annoyed me: - when we were making sure we had everything out of our room before leaving, we checked under the bed and there was a ton of crap under the bed from used towels to just trash. and for some reason there were some cheese puffs in the bathroom by the toilet like someone got trashed and was eating cheese puffs while throwing up and spilled the cheese puffs. kinda gross, but we didnt' notice it earlier - the placement of the room was annoying as it always seemed loud in the room from who knows what. the sounds i was able to pick up were the traffic on the strip, and airplanes from the airport. we were on the 20th floor so i am not sure why the traffic was so loud, and not sure why we would here the airplanes as last time we stayed on the 23rd floor in the resort room and we didn't hear any sounds. and the resort room was far more comfortable as far as room and bed comfort. - the other thing that kinda pissed me off was the staff at check in and check out. last time when we stayed here, the guy at the desk at check in was really chill and hooked us up with room upgrades (upgrade to resort room and high floor comp'd) but when i asked the guy this time about upgrades he was talking about how slow it is at the casino and that we would have to pay $50 a night for the room upgrade. i told him that i got it comp'd for 2 rooms a week ago when i was there and he told me that wasn't possible and gave me a bunch of crap so i just told him that we would keep our basic room. at check out when we told the lady about the crap under our room she said "oh, alright. ill take it into consideration." what the hell is that? no offering to make up for your staff not being able to properly clean a room? overall, i would give it a 3 for this time, and mixed with my previous 5 from last time, it balances out to a 4. we shall see if next time is a better experience if i stay here and don't upgrade to the westgate towers.
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