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  • This review is not for the actual repair as both my vehicles had been totaled. I've been fortunate (or unfortunate) to work with Bell Collision twice now over the past few years. I first selected Bell Collision because I have a Honda. While they are not Honda only, they are part of Bell Honda (just across the street) and they mainly handle Hondas. The insurance provided tow company lost my vehicle. They dropped it off at a different repair shop (who then tried to get the job). I think it was part of a scam they run. I was having difficulty to get the tow company to move my vehicle to the proper repair facility. Bell Collision offered (without me asking) to go pick it up themselves which they did very promptly. Once it arrived, Bell Collision got right to work. They immediately began their estimate and tear-down process. They have an online portal that shows the work that needs to be done and what stage of the repair the vehicle was in. The service reps called often to give updates and were very patient with me with all my questions. Unfortunately the vehicle repair costs put it into totaled range and they were not able to do the repair work. The insurance company tried to ding me quite a bit for on my pay out for "existing damage." I had bell collision look at that damage and give a quote for them to repair which was about 1/3 the cost. I submitted that quote to the insurance and they adjusted their payoff accordingly. A couple of years later my wife was in an accident and without question I sent the vehicle to Bell Collision. Once again it was considered a total. Both times everyone at Bell Collision was very friendly and willing to answer any questions that I had (even when I called back multiple times with a variety of questions). One of the vehicles I had a question on whether it was worth it to buy back the vehicle and repair it myself and they gave a great pros/cons of both situations. In the end, I took the total. They were not pushy on trying to get me to do the job with them. I can't vouch for the work they do, but having walked through the very impressive repair shop on a few occasions now, how can see the attention to detail they do in their repairs.
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