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  • If I could give zero stars I would. Empire has been nothing but disappointing. I would never recommend this company to anyone. Please just don't bother. I ordered laminate flooring for my house I just bought. I planned to move in after the work was done. The empire rep stated the job would be done in two days max. I was on a budget so he suggested Carpet on the stairs to lower the cost, I agreed. This is where the disappointment begins . The work was set to start 10/6/17. I received two emails , one for the laminate and one for the carpet. It took two days for the laminate but the guys wouldn't touch the stairs. Thats when they told me that they only do laminate and another crew would do the stairs. No one could tell me when. No one ever mentioned there would be two crews either. I called empire and they were just as clueless, but tried to schedule carpet for Monday 10/9/17. Problem with that is I'm only available Fridays and the weekend so I had it pushed to Friday 10/13. No came, reschedule for 10/20, again no one came. My order is still unfinished after all this time and empire could care less and the customer service is horrible . There set to come finish what they started this Friday again for a FORTH time! choosing empire for flooring was a mistake. Don't make the mistake I made.
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