I used to be a regular customer at this Dunkin Donuts/Baskin-Robbins, but lately the quality of service has declined to a point that I no longer want to have anything to do with it. The crew in this store is far more focused on hanging out with one another and getting in their laughs then they are with helping the client. I'm sick of standing in line while they just stand around and talk, being unable to ask questions about the products because no one will listen or even attempt to answer, and just the overall experience being the worst I ever had. The team here is rude and unhelpful no matter how slow or how busy it is. Not to mention that I don't even order coffee there any more because it's always cold or wrong when I do. Such a disappointment!!!