Wow, has this place slid down hill faster that Hillary Clinton poll numbers. On our last visit, we gave specific instructions as to how we desired our dog was to be treated, only to find out later they were disregarded. You will also note the waits to have your dog checked in get longer and longer. One time, I was kept waiting for 20 minutes in the little room only to find out they forgot I was in there with my dog. If you have lots and lots of time and patience (for ineptitude ), this is your place.