The food here is great but the last two times I've been here I've really struggled with the service. It's really simple things like refilling a drink when you've seen it empty the last 3 times you've been at our table or writing down my order so you don't forget my "build a burger" request. The last two times I've been there, they've forgotten half of the things I wanted on my burger. Tonight, when I requested the forgotten items, I got attitude from the server. When we showed up tonight, we were told there was a wait which was absolutely no problem, but only to find a completely empty area of about 10 tables? We weren't the only ones told we needed to wait, but seeing all of those empty tables and plenty of staff made us scratch our heads a little bit as to what exactly we were waiting for.
**update
We came back after generously being offered a gift certificate for the last visit. We brought 5 other people with us this time to try it out because we have been talking about how good the food is. We got the same waiter which was a bummer because she still seemed to want to be anywhere but there. Other than that, our food was awesome and correct this time. It took a little while to get the food out, but overall it was a little bit better of an experience. I'm updating to a 4 star review from 3 stars for the customer service of the owner and the food.