Wow an absolutely terrible experience from this hotel. I am a spire member and made reservations 24 hrs in advance and received my confirmation number. The next day prior to my arrival the hotel calls me and says sorry we over booked and are unable to accommodate you. Seriously you overbooked and it's my problem now?? I can't believe you would treat a customer this way. Thank you Best Western for picking up this hotels mess. I will not be back to this location again.