I went in at 10 am on Mother's Day for a detail on my car. I was given an estimate of an hour and a half. I sat and waited. After hour 2, I went to check on it as I had a Skype planned at 1 with my son in Japan. I was told they took cars in front of mine, not knowing I was waiting. As 1 o'clock approached and they were not done, I was told it took longer because it was really dirty.
I knew that! But they had my phone number and could have informed me it would take longer. I missed my call from my son and received my car with soaking wet seats they they put a torn plastic bag on it to keep my clothes dry. Didn't work. When I went to back out, the steering wheel wasn't locked which was a hazard and when I got home I noticed the wheels hadn't been cleaned.
Just spoke to the manager and was informed my$100 didn't cover a wax or detail on the outside!
I will never have my car washed here again!