After deciding to take an impromptu trip to Vegas, my hubby and I booked the Riviera through Expedia.com, so we could save some money on our hotel. The room was on average 27 dollars a night, which is a steal for summer in Vegas. The ratings weren't too stellar but we gave it the benefit of the doubt. So we arrived and we were given a room with two beds even though we booked a room with a king sized bed. We literally had to beg them to give us the room that we asked for. They stated that even though we paid for our room ahead of time, they booked all the rooms with a king sized bed because they are booked on a first come, first served basis. They asked us to come back the next day, stand in line and compete for the room that we booked originally. They must be trippin'!
That seemed a little unethical to me for the hotel to take our money but give us a room that we did not request. It made me regret booking my hotel accommodations at the Riviera!
After some probing and insisting, they upgraded our room after I kept reminding them that it's unfair to take someone's money and not give people what they ask for!
Even though that act put them sort of in our good graces, the casino overall old, run down, and pales in comparison to the other casinos on the strip!
I won't be staying there ever ever EVER again!