I came in today at 1:00pm and ordered a You-Pick-Two combo and a water cup. It was pretty busy inside and people were filtering in and out. 1:30 rolled around and I didn't mind waiting because I know how busy it was, but I was starting to get really hungry. I decided to approach the front to ask if something happened to my order. Fortunately a manager was the first person to help me out, he realized I had been waiting half an hour for my food. He asked the staff to get my order out immediately AND offered me a free large beverage and a free pastry. I really only wanted my food I ordered, but he insisted on the free drink and pastry. I went to fill up my drink, came back to my table and my food was right there waiting for me. Thank you kind sir for helping me out and going beyond what you needed to do to please a customer! I have always loved Panera Bread and today I loved it even more!