Upon arriving, the friendly receptionist offered me a Delicious cup of hot ginger tea and my stylist took me to her chair right away. Andrea was attentive and listened to what I wanted. Nothing crazy, just a trim and some bangs and root touch up. She applied the color and let is process for 30 minutes. After washing and drying my hair, she noticed that the color didn't take to my stubborn grays. I didn't notice it right away so I appreciate that she didn't try to hide it. Instead she remixed the color and reapplied it. It seemed to take the second time around until I got home and noticed that the color wasn't a very good match and many strands didn't get coverage at all. I would go back right away but processing my hair so much can't be healthy so I have to wait. So while my stylist gave me the cut I wanted, I'm giving Ritual 2 stars because I think their choice of product is not of good quality. I never liked Paul Mitchel products and from now on I will definitely ask other salon what type of products they use before making an appointment. Even though I got a good discount through Yelp, I feel like it was a waste of money because I'll have to dye my hair again to get the look I was hoping for the first time around. I won't be returning there for my hair but maybe I'll try their spa services since I have the discount card. Also the gift card only allows you to redeem a certain amount with each future visit.