I was referred to Joyce by my bridal salon. Called her and didn't receive an answer. Called again and was able to get thru. Brought my dress in to her and was told it would be ready by beginning of August. We had dropped it off end of June so I thought that was a reasonable amount of time. By the middle of August with no word from Joyce my mom and I were getting a little worried considering my wedding was in September. End of August and still no call. I called her and no answer. Left a message and didn't hear back. A week goes by and I call again. No answer so I called again. This time she answered and said my dress would be ready in a week. Called the next week like Joyce had said and it's still not ready. She told me she had been busy. She tells me it'll be another week. The week goes by and I called again. It's still not ready and by now it's only 2.5 weeks until my wedding. My mom decides to contact our usual alterations place at Hilldale to see if they could fit us in. They are miracle workers and are able to get my dress altered within one week. My mom goes to pick up the dress from Joyce and she doesn't even say anything to my mom. No apologies. Nothing. She is a cold person who gives empty promises and doesn't respond to phone calls.
I usually don't write reviews but when you are dealing with a $1000 dress and a persons wedding, you have to understand that you need to do what you say you're going to do.
If you don't want to add stress to an already stressful process like a wedding or a prom, don't use Joyce. I highly recommend Right Size Alterations at Hilldale. Competitive prices, friendly staff, and short wait times.