Beyond disappointed. I've been coming here for quite sometime and the service has slowly gotten worse every time. My visit yesterday will be my last.
Arrived around 9:15 the place was busy but not packed. Took 15 minutes to get menus and over 30 minutes to get hot tea. I had to ask twice and when I had to ask a different waiter he seemed very bothered and I said "I'm sorry but should it take over 30 minutes and asking twice to get my drink" his response was "I guess so". Tea was delivered 2 minutes later with lukewarm water & no apology.
When my food arrived, I asked the server for tomatillo salsa as that's what I had ordered and they brought me fire roasted. The servers response was to argue, continually that it was tomatillo "it's just not as green and that's all we have do you want it or not" then behind her came our server with the tomatillo salsa, the other server who stood there and scolded me about how she knew their salsa turned and stormed off, no apology for the confusion.
My mom ordered the chorizo scrabble, the chorizo amount delivered could & did (we were curious) fit exactly on a tablespoon. Looks like they are running out?
I've really tried to support hillside as I love the atmosphere and going to local businesses but you guys seriously need to get it together and make some drastic changes! I can't tell you one person who I've taken there in the last year and has had a good experience. Your food quality is going down, your service is slow and the staff is beyond rude, consistently!
In reading your yelp reviews, your management should be seeing the trend. You don't respond to your customers and in person I have never once had a manager come out to fix the problem. This tells me that your staff is a direct reflection of the ownership.